FREQUENTLY ASKED QUESTIONS
Q: Why choose Double Your Impact for my fundraiser?
A: Besides it being easy and profitable, the impact is incredible! If you haven't seen Under the Tree's 5-minute video clip, go no further! Click Promoting Under the Tree's high-quality, handcrafted, fair trade jewelry and sharing their story is making a life-changing impact on many levels and increases the eagerness of your supporters to be a part. People welcome a fresh alternative to the products they can purchase at a local retail outlet or food fundraisers excluding a growing population with dietary restrictions. Choosing Double Your Impact will give your supporters a product/mission that they'll be proud to support. It's a win-win for everyone!
Q: How soon can I start?
A: Double Your Impact needs 7 to 10 days to prepare and ship out your fundraiser kits.
Q: How long does a sale last?
A: We recommend a selling period of about 3-4 weeks.
Q: Do you send out sample pieces for our group to see?
A: Yes. Contact us for a sample kit to be included with your fundraiser kits.
Q: Does my group have to be tax-exempt or non-profit in order to participate?
A: Double Your Impact can be run by any non profit organization as well as groups or for-profit organizations that are raising money for their program or cause. We recommend that you consult with your CPA for any additional legal requirements.
Q: What type of support do I receive in organizing my fundraiser?
A: We are here to help you through the entire sale. Double Your Impact will provide:
i. Help setting dates
ii. Printed and Digital Fundraiser kit/s for each sellers
iii. Instruction Letter in each Packet
iv. E-mail with Under the Tree's story video to share with your team and your supporters
v. E-mail confirmation of orders entered, along with Invoice
vi. E-mail notification of orders shipped, along with tracking information
Q: Is there a minimum order?
A: Yes, we require a minimum of 20 pieces sold collaboratively from your fundraiser before we can process and fulfill the order. This allows us to absorb the shipping expenses instead of adding them to your fundraiser.
Q: What other costs are there? Shipping? Sales tax?
A: There are no up front costs to run a Double Your Impact sale, nor will you pay for your sales materials. Shipping is free! We need to charge sales tax on orders in the state of Wisconsin. We do not charge sales tax on orders outside of Wisconsin. We encourage you to check with your local tax agencies to determine your responsibility to your State.
Q: How do I get more order forms or fundraiser kits?
A: Contact us for additional sales materials at 715-651-6855.
Q: When should we collect our money?
A: The collection of all money at the time the orders are taken is required as the funds will need to be submitted with the order forms. Please do not send cash! Checks and money orders payable to Double Your Impact are accepted.
Q: How long will it take for our order to arrive?
A: We are able to process and ship orders within 8 weeks from the time we receive your orders. We will set the delivery date once we received all order forms from your fundraiser.
Q: Do I have to sort the jewelry?
A: No, Double Your Impact will individually pack your orders by customer.
Q: How do I handle payment/profit?
A: When your sellers submit their completed order forms, they need to turn in all monies equal to the total purchases on their order form. The order forms along with the money for those orders must be mailed to us.
Mail the order forms and checks/money orders to:
Double Your Impact
1264 23rd Avenue
Rice Lake, WI 54868
We will then cut a check to you/your organization with an itemized invoice/receipt listing the profits credited to each seller/your team.
Q: What forms of payment are accepted?
A: Double the Impact accepts money orders or checks. Please make checks out to: Double Your Impact
PLEASE DO NOT SEND CASH. Thank you!
Q: How do I handle late orders?
A: We are happy to process any late orders. Any orders coming in to us after receipt of the original order, will be considered a late order and will be subject to shipping charges. You will receive an e-mail invoice and a hard copy invoice for any late orders placed.
Q: How do I track my order?
A: At the time of shipment, you will receive an e-mail notification of shipment. This e-mail will contain attachments which include your seller breakdown along with a group summary of jewelry ordered. This e-mail will also contain all tracking information to follow your order. You can also contact us at 715-651-6855.
Q: How do I handle missing/broken items?
A: We'd be happy to take care of/replace them for you! Simply email us within 5 days of receiving the order listing the items missing under the seller's name, and if a piece is broken, please contact us within 5 days and attach a photo in an email along with the seller's name so we can replace it. We are not responsible for any accidental damage done once it is beyond 5 days of the delivery.
Q: How do I make changes to my sale?
A: Any changes to your sale set up, including dates, names or addresses, can be handled through contacting us at 715-651-6855.